Last updated: 10 November 2026
Plans change. Let us know as soon as you can.
Before payment
You can cancel an eligible pending-payment order from My Account → Orders. You can also send your order reference to our support team. No refund is due where no payment has been taken.
After payment, before dispatch
Contact us immediately with your order number and a clear cancellation request. If the order has not entered dispatch, we will cancel it and refund any payment received. A request is not confirmed until we have checked the fulfilment status and responded. There is no cancellation administration fee.
After dispatch
We may be unable to stop a parcel already with the carrier. In that case, follow our Returns & Refunds Policy. Do not refuse delivery without contacting us, as this can delay the parcel and its return. Statutory cancellation or withdrawal rights continue to apply where available.
Changes to an order
Size, item and address changes depend on the order’s status and product availability. We will tell you if an adjustment is possible and explain any price difference before proceeding. If a change cannot be made, cancellation and a new order may be appropriate.
Cancellation by us
We may cancel if an item is unavailable, payment cannot be confirmed, the delivery address is unsupported, or an order contains a material error that cannot be resolved with you. We will inform you and return any funds actually received for the cancelled items. We do not substitute an item without your agreement.
Refund timing and consumer rights
Approved cancellation refunds are initiated within 5 business days, subject to any shorter legal deadline. Your provider may take a further 3–10 business days to display the credit. Nothing here limits mandatory consumer cancellation rights.
This website is operated by HK XIAOJUNINVESTMENTLIMITED. Email: Luoka90988@outlook.com. Registered business address: RM 1312, TELFORD HOUSE,16 WANG HOI ROAD,KOWLOON BAY,HONG KONG.