Last updated: 10 November 2026
A little room to reconsider.
Our 30-day return request window
You may request a return within 30 calendar days after delivery. For a change of mind, clothing must be unworn, unwashed, unaltered and in its original condition, with any original tags and packaging where supplied. Trying an item on carefully indoors is fine. These conditions do not limit rights relating to faulty, misdescribed or otherwise non-conforming goods.
How to request a return
- Email Luoka90988@outlook.com or use our contact form. Include your order number, item, size and reason. For a fault or incorrect item, include a description and photographs if available.
- Wait for our return instructions and the return destination for your order. Our registered business address is not an automatic return depot. Please do not send a parcel there without instructions.
- Send the item within 14 calendar days after receiving the return instructions, using a trackable service, and retain your proof of posting.
If you are exercising a statutory withdrawal right, you may also make a clear written statement without using our form or waiting for authorisation. We will provide the necessary return information without unreasonable delay.
Return shipping costs
For a change-of-mind return, you pay the direct return shipping cost. We do not charge a restocking fee. If an item is faulty, damaged on arrival or incorrect, contact us first: we will arrange or reimburse reasonable return shipping where required. Do not incur unusual shipping costs without discussing them with us.
Inspection and refund timing
We aim to inspect returns within 5 business days of receipt and will tell you whether the refund is approved and why. Approved refunds are initiated within 5 business days through the original payment method. Your provider may need a further 3–10 business days to show the funds. Where a shorter statutory deadline applies, we follow it.
For ordinary change-of-mind returns, the refunded amount is the price paid for the returned items; original delivery charges are refunded where required by law. If a legally valid withdrawal of the entire order applies, the standard original delivery charge is also refunded where required. We may withhold a refund only to the extent permitted by law pending receipt of the goods or proof of return.
Exchanges
Contact us to discuss another size. Exchanges depend on availability; we may ask you to return the original item and place a separate order. We will explain any difference in price or shipping before proceeding.
Problems with your item
Please tell us promptly if something is wrong. We will assess appropriate remedies, including repair, replacement, a price reduction or refund where applicable. A fault claim is not automatically rejected because our change-of-mind return window has ended.
Unpaid orders and your rights
An order that remains unpaid can be cancelled and has no payment to refund. This policy is additional to, and does not exclude or reduce, your mandatory consumer rights.
This website is operated by HK XIAOJUNINVESTMENTLIMITED. Email: Luoka90988@outlook.com. Registered business address: RM 1312, TELFORD HOUSE,16 WANG HOI ROAD,KOWLOON BAY,HONG KONG.