Everyday pieces, thoughtfully chosen. Complimentary shipping on orders US$120+
XIAOJUN / CUSTOMER CARE

Payment policy

Last updated: 10 November 2026

A clear record of every order, from your bag to your account.

Currency and order totals

All product prices and order totals are in United States dollars (USD). The checkout shows your selected items, shipping charge and total before you submit. Any currency conversion or additional payment-provider fees are determined by your provider. We do not charge recurring subscriptions.

Checkout and payment status

Please sign in or create an account to continue to checkout. PayPal is the displayed payment option. An order submission currently saves your order as Pending payment; submitting it does not itself take a payment. You will see an order reference and can review the order in My Account.

A confirmed payment record is required before we accept an order for fulfilment. Do not send card numbers or PayPal passwords to us by email or through the contact form. We never ask for those details.

When an order proceeds

A saved order or acknowledgement is not a confirmation that payment has cleared or that dispatch has taken place. If payment is unavailable, keep your order reference and contact our team. Do not send funds to an unverified account. We will not ship an unpaid order.

Payment issues and duplicate orders

If you believe you have been charged, check the status with your payment provider and contact us with your order number and the payment reference, without sensitive account details. We will investigate discrepancies before asking you to try again. If you submitted duplicate orders, contact us so that unpaid duplicates can be cancelled.

Refunds

Where a payment has actually been received and a refund is approved, we return funds through the original payment method wherever possible. An unpaid order has no payment to refund. Please read our Returns & Refunds Policy.

This website is operated by HK XIAOJUNINVESTMENTLIMITED. Email: Luoka90988@outlook.com. Registered business address: RM 1312, TELFORD HOUSE,16 WANG HOI ROAD,KOWLOON BAY,HONG KONG.

01 / THE WARDROBE

Easy pieces. Endless combinations.

02 / THE DETAILS

Clear sizing. Considered design.

03 / THE SUPPORT

Here for you, before and after.